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General conditions

Scope and provider

These general conditions of sale are applicable to sales contracts concluded online via the site www.alasta.co.uk between Alasta LLC (us) and its consumer customers (you).

Conclusion of the contract

In accordance with the provisions of the Civil Code on the conclusion of online contracts, the contract will be concluded when you click on the button allowing you to confirm your order, after having viewed the details thereof, and in particular its total price, and having had the opportunity to correct any errors.

Language

The language proposed for the conclusion of the contract is English.

Acceptance of the GTC

Before concluding a contract with us, you must read the Terms & Conditions and accept them by clicking on the corresponding box in the ordering process.

Archiving

The contracts concluded on our website (data relating to your order and CGV in force on the day of your order) are archived for a period of 10 years. You can access archived contracts by requesting them through the contact form or by postal mail to Alasta LLC, Niałek Wielki 106, 64-200 Wolsztyn, Poland.

Price

VAT is included in the prices displayed on our site at the legal rate currently applicable. The prices mentioned on our site are indicated all inclusive, in british Pound sterling. The delivery costs are not included in the prices displayed on our site. Other additional costs which may be charged to you are indicated before the conclusion of the contract.

Deliveries to countries outside the European Union may be subject to various charges and taxes, including customs and import VAT. These costs are borne exclusively by the buyer.

Shipping

Shipping is possible to Austria, Belgium, Croatia, Czech Republic, Denmark, France, Spain, Netherlands, Ireland, Germany, Poland, Slovakia, Slovenia, United Kingdom, Hungary, Italy.

Standard shipping time is from 5 to 7 days. If the delivery time of a product is longer, this information will be mentioned on the page of the product concerned.

Payment

The following payment methods are available to pay for purchases made on our site:

  • PayPal
  • PayU
  • Traditional bank transfer

Please note that shipping of the goods will take place after receipt of your payment by our services. To receive your products as quickly as possible, we advise you to pay for your purchases by credit card.

Retention of title

The transfer of ownership will take place after full payment of the price.
Risk transfer

The transfer of risks of deterioration or loss of the goods will take place upon receipt of the goods delivered.

Right of withdrawal

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last item.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or email) by post to the address:

Alasta Sp. z o.o.

Niałek Wielki 106, Wolsztyn 64-200, Poland

tel.: +48 538 012 767

e-mail: biuro@alasta.pl.

You can use the model withdrawal form but it is not mandatory. For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period. You must return or return the property to Alasta Sp. Z oo, Niałek Wielki 106, Wolsztyn 64-200, Poland, without undue delay and, in any event, no later than fourteen days after you have communicated your decision of withdrawal from this contract. This deadline is deemed to be respected if you return the goods before the expiration of the period of fourteen days. You will have to bear the direct costs of returning the goods.

Effects of withdrawal

In the event of your withdrawal from this contract, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, if applicable, a method of delivery other than the less expensive standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day we are informed of your decision to withdraw from this contract. We will refund using the same means of payment as that which you used for the initial transaction, unless you expressly agree to a different means; in any event, this reimbursement will not incur any costs for you. We may defer the reimbursement until we have received the goods or until you have provided proof of dispatch of the goods, whichever is the earlier.

Exception to the right of withdrawal

The exercise of the right of withdrawal is excluded for the following contracts:

  • contracts for the supply of goods made to the consumer’s specifications or clearly personalized;
  • contracts for the supply of goods liable to deteriorate or expire quickly;
  • contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
  • contracts for the supply of goods which, after being delivered, and by their nature, are inseparably mixed with other articles;
  • contracts for the supply of goods or services, the price of which depends on fluctuations on the financial market beyond the control of the professional and likely to occur during the withdrawal period;
  • contracts for the provision of services fully executed before the end of the withdrawal period and the execution of which has started after the express prior agreement of the consumer and express waiver of his right of withdrawal;

Legal warranty

The legal guarantee comes under the conditions provided by law. The rights referred to in articles L217-4 and following of the Consumer Code and articles 1641 and 1648 paragraph 1 of the Civil Code apply. Please consult the most recent version of these texts on the website www.legifrance.fr.

Complaints

You can send your complaints to our customer service through the contact form or by post to Alasta Sp. Z o.o. Niałek wielki 106, 64-200 Wolsztyn, Poland.

Transfer of risk

The transfer of risks of deterioration or loss of the goods will take place when you take possession of the goods delivered or when the goods are delivered to a carrier mandated by you, other than one of those offered on our site.