FAQ

Our customer service team is available Monday through Friday, 7 a.m. to 3 p.m. Please contact us – we’re here to answer any questions you may have.

Emails can be sent 24 hours a day. We will respond to emails as quickly as possible during office hours, Monday through Friday, 7:00 a.m. to 3:00 p.m.

The office is open Monday through Friday from 7:00 a.m. to 3:00 p.m. Please feel free to visit or contact us during these hours.

The official and only recommended source of reviews about the Alasta brand is Trustmate, where you can find over 7,000 honest reviews from our customers. Reviews on other platforms may be unverified and may not reflect real experiences with our company.

– Product selection – Find the mirror model you are interested in, choose the size, accessories and add the product to the basket.
– Basket – You can add more products or proceed to finalizing the order.
– Delivery details – Enter the shipping address and contact details. If you have an account, log in and the data will be completed automatically.
– Payment – Select your preferred payment method. If you have a discount code, enter it at this stage.
– Confirmation and implementation – Check the order and confirm it. After the payment has been posted, we start the implementation and inform you about the status of the order by e-mail.
*The status of the order can be tracked after logging in to your account in the store.

Yes, it is possible to edit selected order details. Invoice details and delivery address can be changed until the time of shipment. However, any modifications regarding ordered products are only possible before production begins. To report changes, please contact our Customer Service Office as soon as possible, providing the order number and details that require updating.

The ability to edit an ordered product depends on the stage of production. Any changes are only possible before production begins. To check available configuration options, accessories and product details, please refer to the product description or contact our Customer Service.

The processing time depends on the selected product. The approximate production time can be checked on the product page, right next to the “Add to cart” button – the shipping time should be added to the given time frame. Order processing begins from the moment the payment is confirmed.

Yes, we issue invoices. To receive one, please provide full company details, including the Tax Identification Number. Information about the need for an invoice can be provided when placing an order or by contacting our Customer Service Office by email. The invoice will be issued in accordance with the data provided.

If the provided NIP number is incorrect, please send the correct data to our Customer Service Office as soon as possible. Without the correct number, it will not be possible to issue an invoice.

Yes, we issue named invoices for private individuals. To receive one, please provide full personal data when placing an order or contact our Customer Service Office.

We offer free delivery throughout the country, regardless of the order value.

We carry out all shipments in cooperation with proven, reputable courier companies, which guarantees safe and timely transport of ordered products.

Yes, all shipments are insured against damage during transport. After receiving the shipment, please check it thoroughly within 24 hours and report any irregularities to our customer service office. In the event of damage, please file a complaint immediately, attaching photos of the product, security and packaging. This will allow us to quickly consider the complaint and take appropriate action.

If the shipment arrives damaged, do not accept it and inform us about it. We will organize the production of a new product and take action with the carrier. If the damage is detected after receipt, the report should be sent immediately to rek@alasta.pl, providing the order number, a description of the situation and photo documentation (product, packaging, security). Timely reporting allows us to efficiently conduct the complaint process and propose an appropriate solution.

Yes, we deliver our mirrors to customers all over the world. We cooperate with proven logistics companies, which ensures safe transport and timely delivery. International shipping costs will be added to the order and depend on the destination country and the specifics of the order. In the case of shipments outside the European Union, delivery terms are determined individually. For detailed information, please contact our Customer Service Office.

You have 14 calendar days to withdraw from the contract when purchasing online, without giving a reason. The returned product cannot be non-prefabricated. Detailed information on returns can be found in our regulations, and you will receive full instructions from the Customer Service Office.

To register a return, please contact our Customer Service Office by email. You will receive detailed instructions on the return procedure, including the required steps and the address to return the product. In your report, please provide:
– Order number,
– Product name and size,
– Reason for return (optional, so that we can improve our services).

After submitting your report, our team will help to efficiently carry out the return process in accordance with applicable rules.

Our products are covered by a 2-year warranty. In the event of a failure, e.g. a damaged power supply, LED strip or switch, contact Customer Service Office by e-mail.
In your report, please provide:
– Order number,
– Description of the problem,
– Photos or video of the failure.

Depending on the situation, we can send a part for self-replacement or organize a repair at our headquarters. We will discuss the details individually.

Yes, we offer repairs at our headquarters both during and after the warranty period.

– During the warranty period: We cover the cost of transport, repair and return of the product in full.
– After the warranty expires: Repair is possible after prior consultation with the Customer Service Office, where we will check the availability of parts and estimate the cost of the service. We can also propose an alternative, more cost-effective solution.

During the repair, our team thoroughly diagnoses the product, replaces faulty elements and, if necessary, produces a new mirror. A rigorous quality control is carried out each time.

Yes, in the event of a failure of selected components, such as LED strip, weather station, speaker or power supply, we can send new parts with replacement instructions. Self-replacement is a safe and faster solution than sending the entire product to the service. If necessary, our specialists can provide additional technical support.

Yes, we realize custom orders tailored to your needs. To arrange the details and price, please contact our Customer Service Office. To speed up the process, we recommend attaching a reference drawing with dimensions and specifications.

LED mirrors provide elegant and functional lighting that perfectly emphasizes the interior design. They perfectly fill in shadows on the face, which improves visibility during everyday activities such as make-up or shaving. To achieve optimal lighting conditions in the room, it is worth combining them with additional lighting, such as wall lamps or ceiling lamps, which will complete the effect and provide maximum comfort of use.

To set the time, hold the button next to the display for 4 seconds until the digits start flashing. Then set the hour and minutes, confirming each change by holding the button for 2 seconds. Once you have finished setting up, the clock will automatically save your settings

To pair your phone with the weather station, download the appropriate app:
– P4 Station – “Wise Mirror” (App Store / Google Play)
– P5 Station – “Tuya Smart” (App Store / Google Play)

Make sure your router operates on the 2.4 GHz frequency. Enter the Wi-Fi password in the app so that the station can download weather data from the internet.

Yes, as standard the cosmetic mirror is mounted halfway up on the right or left side of the mirror. At the customer’s request we can adjust its position. To determine an individual configuration, please contact our Customer Service Office.

Yes, we offer attractive terms of permanent cooperation for regular business clients, including companies and design offices. Individual pricing is also possible for larger, one-time orders. For detailed information and to establish the terms of cooperation, please contact our Customer Service Office.

Yes, we fulfill wholesale orders and larger orders for companies, including hotels, offices, developers and other business entities. In such cases, we offer the possibility of negotiating individual terms of cooperation, as well as pallet shipping. To discuss the details, please contact our Customer Service Office.

Yes, we issue invoices. To receive one, please provide full company details, including the Tax Identification Number. Information about the need for an invoice can be provided when placing an order or by contacting our Customer Service Office by email. The invoice will be issued in accordance with the data provided.